Responsible Gambling at QuinnBet Casino

At QuinnBet Casino, we are committed to providing a safe and enjoyable gambling environment for all our customers. Whilst gambling should be an entertaining leisure activity, we recognise that for some individuals it can become problematic. We take our responsibility seriously to promote safer gambling practices and provide comprehensive tools to help you maintain control over your gambling activities.

Your Responsible Gambling Tools

We offer a comprehensive suite of responsible gambling tools accessible through your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account. These limits help you manage your spending effectively.
• Stake and Loss Limits: Establish maximum betting amounts and loss thresholds within specific timeframes to stay within your budget.
• Session Time Limits: Control how long you spend gambling by setting automatic logout timers for your gaming sessions.
• Time-Out Periods: Temporarily suspend your account access for periods ranging from 24 hours to 30 days when you need a break.
• Self-Exclusion: Block access to your account for extended periods of 6 months or longer if you require more substantial intervention.
• Permanent Account Closure: Request permanent closure of your account if you decide to stop gambling altogether.

All limits can be decreased immediately but increases require a 24-hour cooling-off period to take effect, ensuring you have time to reconsider your decision.

Recognising Problem Gambling

It's important to recognise the warning signs of problem gambling. You may need support if you:

• Chase losses or gamble primarily to recover money you've lost
• Borrow money or sell possessions to fund your gambling
• Spend more time or money gambling than you originally intended
• Neglect work, family responsibilities, or social commitments due to gambling
• Experience relationship conflicts related to your gambling behaviour
• Use money allocated for essential expenses such as rent, bills, or groceries
• Find yourself constantly thinking about gambling or your next bet
• Feel anxious, depressed, or guilty about your gambling activities

If any of these behaviours sound familiar, it's crucial to take action immediately by utilising our responsible gambling tools and seeking professional support.

Responsible Gambling Guidelines

Follow these essential guidelines to maintain healthy gambling habits:

• Set a loss limit before you begin gambling and never exceed it under any circumstances
• View gambling as entertainment, not as a method to generate income or solve financial problems
• Never gamble with borrowed money or funds you cannot afford to lose
• Take regular breaks and set time limits for your gambling sessions
• Maintain a balanced lifestyle with diverse hobbies and social activities
• Avoid gambling when you're feeling stressed, upset, depressed, or under the influence of alcohol or substances
• Only gamble with disposable income, never with money needed for essential living expenses
• Keep track of your gambling expenditure and time spent gambling

Self-Assessment and Professional Support

If you're concerned about your gambling habits, complete our confidential self-assessment questionnaire available in your account area. This tool helps identify potential gambling-related issues and provides personalised recommendations.

Our dedicated Responsible Gambling Team is available 24/7 to provide confidential support and guidance. Contact us at [email protected] or through our Live Chat service for immediate assistance.

Account Closure and Self-Exclusion Process

We offer flexible options for customers who need to restrict their gambling:

• Temporary Time-Out: Suspend account access for 24 hours up to 30 days
• Extended Self-Exclusion: Block access for 6 months or longer periods
• Permanent Account Closure: Contact our support team at [email protected] or via Live Chat for permanent closure

Before closing your account, please ensure you withdraw any remaining balance. Account reactivation requests are carefully reviewed, and we reserve the right to refuse reactivation if we believe continued gambling may be harmful to your wellbeing.

Protecting Minors

QuinnBet Casino strictly prohibits gambling by anyone under 18 years of age, in compliance with UK gambling legislation. To protect children:

• Install parental control software such as Net Nanny or Qustodio on shared devices
• Keep login credentials and payment information secure and inaccessible to children
• Always log out when leaving your device unattended
• Disable automatic password saving on shared computers

Professional Help and Support Organisations

If you or someone you know requires professional assistance for gambling-related problems, these organisations provide confidential support:

• GamCare - Free confidential counselling and support services
• UK Gambling Commission - Official regulatory body providing consumer protection information
• Gamblers Anonymous - Peer support groups for problem gamblers
• Gam-Anon - Support for family and friends affected by problem gambling
• BeGambleAware - Educational resources and treatment finder services

You can also install GAMSTOP, the UK's national self-exclusion scheme, to block access to all licensed gambling operators.

Contact Us

For questions about responsible gambling or to access support services, contact our dedicated team at [email protected] or use our Live Chat facility available 24/7.

Remember: gambling should always remain enjoyable entertainment. Stay in control, gamble responsibly, and never hesitate to seek help when needed.