Privacy Policy

Welcome to QuinnBet Casino (“we”, “us”, “our”). Your privacy and data protection are of paramount importance to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access and use our website located at quinn-bets.co.uk and related services. By using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

The data controller responsible for your personal data is QuinnBet Casino Limited, registered in the United Kingdom. Should you have any questions or concerns regarding your privacy or this policy, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various categories of personal data to provide and improve our services, including but not limited to:

Full name
Contact details: email address, telephone number, residential address
Date of birth and gender
Login credentials and profile information
Payment and transaction history
Device information: IP address, browser type, operating system
Usage data: session times, location data, interaction with our services
Communications with customer support
Documents for identity verification and compliance (e.g., proof of ID, address)
Special category data (e.g., health information) only if voluntarily provided for responsible gambling purposes
Data from third-party providers for fraud prevention and regulatory compliance

3. How We Use Your Data

Your information is processed for the following purposes:

To create, manage, and secure your user account
To verify your identity and age, ensuring compliance with UK gambling laws
To process deposits, withdrawals, and other financial transactions
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
To communicate important updates, service changes, and account notifications
To administer promotions, bonuses, and tournaments
To personalise your experience and tailor content and offers
To analyse usage patterns and improve our services and website functionality
To detect, prevent, and investigate fraud, money laundering, and other criminal activities
To produce anonymised statistical reports for internal use

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

Your explicit consent where required (e.g., marketing communications)
Performance of a contract (e.g., providing gambling services and account management)
Compliance with legal obligations imposed by UK regulators
Our legitimate interests, such as fraud prevention, service improvement, and ensuring platform security, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to meet our legal obligations. Typically, data is retained for up to five years after your account closure or last activity. In cases involving self-exclusion, regulatory investigations, or disputes, data may be retained for a longer period as required by law.

6. Marketing Communications

If you have consented, we may send you promotional offers, newsletters, or other marketing materials about our services or those of carefully selected partners. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link in our emails. We respect your choices and will not send marketing communications without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, including:

Maintaining website functionality and security
Remembering your preferences and login details
Analysing site performance and user behaviour
Delivering personalised advertising and content

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Sharing and International Transfers

Your data may be shared with trusted third parties such as:

Payment processors and financial institutions
IT and hosting service providers
Regulatory and law enforcement authorities as required by law
Fraud prevention and identity verification agencies
Companies within the QuinnBet corporate group
Third parties you have authorised or consented to share information with

If your personal data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other mechanisms approved by the Information Commissioner’s Office (ICO), to protect your data.

9. Security of Your Data

We employ robust physical, technical, and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security assessments. Despite these measures, no internet transmission is completely secure, so we encourage you to protect your login credentials carefully.

10. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing where applicable
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting the lawfulness of prior processing
The right to object to automated decision-making, including profiling, where it produces legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be available on our website with the date of last revision clearly indicated. Continued use of our services after such updates constitutes your acceptance of the changes.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit the ICO website for more information: https://ico.org.uk.

13. Responsible Gambling

QuinnBet Casino is committed to promoting responsible gambling and protecting vulnerable customers. We may process additional personal data related to your gambling behaviour to identify and support responsible play. For advice and support on safe gambling, please visit BeGambleAware.

Last updated: 25 June 2025